You can delete your Travelae account at any time. Deletion is permanent and can’t be undone.
Delete your account in the app
- Open Travelae and go to Profile.
- Under Support, tap Delete account.
- Review what changes, then tap Continue.
- Confirm it’s you with your password, or with Google if you signed in with Google.
- Type DELETE and tap Delete account.
Your account is deleted straight away and you’re signed out.
Can’t use the app?
Email support@travelae.co from the email address linked to your Travelae account with the subject “Delete my account”. We’ll confirm the request and delete your account within 30 days.
What we delete
- Your account and sign-in
- Your profile: name, email address and photo
- Your settings, notifications and saved places
- Invites you sent and requests to join trips
- Usage records linked to your account
- Trips where you are the only member, with all their photos and files
What stays with your groups
Content you added to trips shared with other people — such as expenses, balances, votes, comments and photos — is kept so the group’s plans and balances stay correct. It is shown as “Deleted user” and is no longer linked to your name, email or photo.
If you were the only planner of a shared trip, the member who joined it first becomes the planner. If only view-only members remain, the trip is archived and its members are notified.
How long it takes
In-app deletion happens immediately. Deleted data may remain in backups and logs for up to 30 days before it is overwritten. See the Privacy Policy for more detail.